Process more loans without hiring more staff
We stand behind brokers — embedding a trained, SME-backed credit analyst into your workflow to handle the full loan file, from first document to settlement. So you can stand stronger for the families trusting you with their home journey.
- Documents collected & verified
- Lender research & servicing done
- Application prepared & lodged
- Follow-up to settlement
Trusted back-office for Australian mortgage brokers
We run your back office so you can grow the front
SkillPal helps brokers streamline back-office operations so you can focus on clients and new business. Two ways to work with us — pick what fits your volume today.
Dedicated Credit Analyst
A trained analyst aligned exclusively to your business, working to your processes and supporting the full end-to-end mortgage process. Part-time or full-time.
- Works only for you, in your systems
- Backed by a Senior SME
- From AUD $1,100/mo (part-time)
Per-File Support
Flexible file-by-file processing for brokers who don’t need a full-time resource. Professional support on demand, with a 24–48 hour SLA and no lock-in.
- Application prep from $180/file
- End-to-end handling from $300/file
- Start immediately, full flexibility
Everything from first document to settlement
Our analysts complete a specialised training program covering the end-to-end Australian mortgage process.
Document Collection & Verification
Gather and verify borrower documents with accuracy and consistency.
Research & Servicing
Lender research and servicing assessments to support confident lending decisions.
Product Selection
Identify the most suitable lender and product for the client’s circumstances.
CRM Data Entry & Maintenance
Keep your systems updated with clean, organised client and loan data.
Application Prep & Lodgement
Assemble complete application packs and manage lodgement workflows.
Follow-ups to Settlement
Follow up with the bank for approval and manage the file through to settlement.
Every analyst is backed by an SME
Experienced Subject Matter Experts with 4+ years across multiple brokers and loan scenarios are available for backend support whenever needed — so complex files never stall.
Secure by design. Compliant by default.
Built for Australian mortgage brokers — ready to scale with you, without putting your data or your licence at risk.
Secure by Design
Work-from-office setup, biometric access, 24/7 CCTV and police verification for all staff.
Australian Data Sovereignty
All data stored on Australian servers, MFA protected and fully encrypted.
Compliance Built In
Mandatory BID training, weekly audits and daily performance tracking.
Business Continuity
Every analyst has a dedicated backup, so your pipeline never stops.
One local hire costs more than outcomes
A local processor means salary, super, payroll tax, recruitment, training, leave and desk space — before a single extra file settles.
You process every file
The status quo
- Admin eats your billable hours
- Applications delayed, clients wait
- Growth capped by your own hours
- Burnout, no leverage
Recruit a processor
Slow, fixed, risky
- $70k–$90k+ salary, super & on-costs
- Weeks to recruit, months to train
- Leave, sick days, turnover risk
- Fixed cost whether files come or not
A dedicated analyst
Trained, backed, flexible
- From $1,100/mo — a fraction of a local hire
- Pre-trained on the AU mortgage process
- SME-backed with a dedicated backup
- Or pay per file — scale with demand
Start processing a file today — no hiring, no commitment
The cost of a comparable local processor, fully loaded
Recruitment, onboarding, leave and turnover headaches
Processing capacity is only half the story
Once your back office can handle more files, you need more files to handle. That’s where Digistratics comes in — our marketing arm (Digital Strategy Through Statistics), a social-media-first growth engine built specifically for Australian mortgage brokers.
- Strategic content across Instagram, Facebook, LinkedIn & YouTube
- Paid ads, landing pages, lead magnets & nurture automation
- SEO blogs, news articles, webinars & LinkedIn PR
Dominate every platform
While other brokers post occasionally, you’ll show up consistently with content that builds trust and generates leads.
Backend + Marketing, working as one system
Marketing fills your pipeline; your dedicated analyst processes every file; settled clients become testimonials and referrals that fuel the next campaign. The loop compounds.
Process every file
Dedicated credit analysts & per-file processing — from documents to settlement, SME-backed and compliant.
Backend SupportGenerate more files
Social-first marketing that builds authority and generates qualified home-loan enquiries, month after month.
MarketingThe questions brokers ask us first
If something is holding you back, it’s probably here.
“I’m not ready to commit to a full-time hire.”
“What happens if my analyst is sick or on leave?”
“Is my clients’ data actually safe offshore?”
“Will they know the Australian mortgage process?”
“What if I need more leads, not just processing?”
Spend less time processing loans.
Spend more time growing.
Book a free consultation — no obligation, just a conversation about your volume and goals. We’re also happy to share profile summaries of available analysts for your review.
Book a Free Consultation